Privacy Policy
At Moonlab Jewelry, we are well aware that your personal information security and privacy are of vital importance to you. This Privacy Policy aims to explain how we collect, use, store and protect your information, as well as the rights you enjoy when using our services. Please read carefully before using our services to confirm that you have understood and agreed to the following terms.
I. Information Collection
When you visit or shop at Moonlab Jewelry, we may collect the following information:
Basic information: including your name, email address, contact phone number, delivery address, etc., is used for processing orders and providing delivery services.
Payment information: When you complete your purchase, the relevant payment information will be securely processed by the third-party payment platform. We will not directly save the complete payment card information.
Technical information: including your IP address, browser type, device information, access time, etc., is used to optimize website performance and user experience.
Interactive information: When you contact us via email or social media, we may collect relevant communication content to better respond to your needs.
Ii. Information Utilization
The information we collect is mainly used for the following purposes:
Process and deliver your order, including confirming the order, arranging production, logistics distribution and after-sales service;
Improve and optimize our products, services and website functions to provide you with a better shopping experience;
With your consent, we will send you information about new product launches, special offers or events.
Comply with legal and regulatory requirements and prevent fraud or unauthorized trading activities.
Iii. Information Sharing and Disclosure
Moonlab Jewelry promises not to sell or rent your personal information to third parties. We may only share information under the following circumstances:
Logistics and distribution: To complete the order delivery, we will provide the necessary receiving information to the express company or logistics partner.
Payment processing: When you pay for an order, the payment information will be processed through a secure third-party payment platform.
Legal Compliance: If it is necessary to disclose your information due to legal requirements, government requests, or to safeguard our legitimate rights and interests, we will do so in accordance with the law.
Iv. Data Storage and Security
We take reasonable technical and management measures to protect the security of your personal information, including encrypted transmission, firewalls and permission control, etc., to prevent data loss, leakage, abuse or unauthorized access. Please note that no network transmission or storage method can guarantee 100% security, but we will do our utmost to minimize risks.
V. Use of Cookies
To enhance your browsing experience, we may use Cookies to record your preferences, track the status of your shopping cart or analyze website visits. You can manage or reject Cookies through your browser Settings, but this may affect the normal use of some functions.
Vi. Your Rights
As a user, you have the following rights over your personal information
Access and Correction: You can contact us at any time to obtain the personal information we hold about you and make a request for modification.
Deletion: Without affecting legal obligations or the completion of transactions, you have the right to request us to delete some or all of your personal information.
Unsubscribe: You can unsubscribe from our marketing emails or notifications at any time by simply clicking the unsubscribe link at the bottom of the email or contacting us.
Vii. Protection of Minors
The website and products of Moonlab Jewelry are mainly targeted at adults. If you are under 18 years old, please use our services under the guidance of your guardian. We do not actively collect information from minors. If we find that it has been collected unintentionally, we will delete it immediately.
Viii. Policy Updates
We may update our privacy policy from time to time to reflect changes in services or legal requirements. If there are any major updates, we will post a notice on the website and mark the latest effective date.
Ix. Contact Us
If you have any questions or concerns about this Privacy Policy, please feel free to contact us through the following methods
Email: order@moonlabjewelry.com
We will respond to your request within 1-2 working days.