Terms of Service
Welcome to visit and use the Moonlab Jewelry website and related services. These terms of service are designed to clarify your rights and obligations when using our website, purchasing products and enjoying services. Please read carefully before use. If you continue to visit or place an order, it will be deemed that you have agreed to and abide by the following terms.
I. Conditions of Use
You must be at least 18 years old or use this website with the permission of your guardian.
You promise to provide true, accurate and complete information when registering, placing an order or contacting us. Moonlab Jewelry shall not be held responsible for any delay or loss caused by false information.
You agree not to use this website to engage in any illegal or unauthorized activities, including but not limited to infringing intellectual property rights, maliciously attacking the website or interfering with others' shopping experience.
Ii. Products and Orders
All the ornaments are handmade. There may be slight differences among each piece, which is the unique charm of the craftsmanship rather than a quality issue.
The product images are for reference only. We will try our best to ensure consistency with the actual product. However, due to differences in lighting, displays, etc., color variations may occur. Please refer to the actual product.
We reserve the right to reject or cancel orders. In the event of insufficient inventory, abnormal payment or other force majeure reasons, we will promptly notify and refund the paid amount.
Iii. Price and Payment
The prices shown on the website are subject to the amount at the time of order generation. Moonlab Jewelry reserves the right to adjust the prices at any time, but it will not affect the confirmed orders.
All payments must be completed through the secure payment methods provided on the website. We will not directly store the complete payment card information.
For international orders, additional tariffs, import duties or handling fees may be incurred, and these costs shall be borne by the customer themselves.
Iv. Transportation and Delivery
We will complete the production and shipment within 3 to 5 working days after the order is confirmed. Special customized items may take longer.
Domestic orders are expected to be delivered within 5 to 10 working days, and international orders within 10 to 20 working days. The specific delivery time depends on the logistics situation and destination.
After shipment, we will provide a tracking number. Customers need to track the logistics by themselves. Moonlab Jewelry shall not be held responsible for delays caused by customs delays, natural disasters or force majeure.
V. Returns and Refunds
If the goods have serious quality problems or are damaged during transportation, please contact us within 7 days of receiving the goods and provide the order number and relevant photos.
Returned goods must remain in their original packaging, not worn, unused and in good condition.
Personalized customized goods or engraved ornaments are not eligible for return or refund, unless there are obvious quality issues.
The refund will be returned to the original payment channel within 7 working days after the return is confirmed. The specific arrival time may vary depending on the bank or payment platform.
Vi. Intellectual Property Rights
All the contents on the Moonlab Jewelry website, including text, pictures, designs, logos, trademarks, etc., are protected by copyright and intellectual property laws.
Without authorization, no individual or institution may copy, modify, disseminate or use it for commercial purposes.
Vii. Disclaimer and Limitation of Liability
We make every effort to ensure the accuracy and completeness of the information on the website, but we are not responsible for any losses caused by delayed or incorrect information updates.
Moonlab Jewelry shall not be held responsible for delays or losses caused by force majeure (including but not limited to natural disasters, network outages, failures of third-party services, etc.).
Moonlab Jewelry shall not be held responsible for any damage or allergic reactions caused by the improper use of jewelry by users.
Viii. Policy Modification
We may update the terms of service from time to time in accordance with laws and regulations or business needs. If there are any major adjustments, we will post a notice on the website. Please check it regularly to ensure you are informed of the latest content.
Ix. Contact Us
If you have any questions or suggestions regarding these terms of service, please contact us through the following methods
Email: order@moonlabjewelry.com
We will reply within 1 to 2 working days.