Q&A

Welcome to Moonlab Jewelry. Thank you for your attention and love for our handmade jewelry. To help you better understand our products and services, we have compiled some of the most common questions and answers from customers, hoping to provide you with some reference.

Are all your accessories made by hand?
Yes, Moonlab Jewelry adheres to the concept of handcrafting. Every piece of jewelry is polished by hand by artisans to ensure details and quality. Due to the handcrafted nature, there may be subtle differences, which is precisely the unique charm of handcrafted jewelry.

2. How long will it take for the goods to be dispatched after placing an order?
We usually complete the production and packaging within 3 to 5 working days after the order is confirmed, and then arrange for shipment. If you order a custom style, the delivery time may be longer. We will confirm the specific delivery time with you after placing your order.

3. How long will the transportation take approximately?
Domestic orders are generally delivered within 5 to 10 working days, while international orders, depending on the destination, usually take between 10 and 20 working days. Delays may be caused by holidays or force majeure factors. We apologize for any inconvenience.

4. Can logistics be tracked?
Sure. After we ship the goods, we will provide a logistics tracking number. You can check the transportation progress at any time.

5. Is return or exchange supported?
If the goods you receive have quality issues, are damaged during transportation or are seriously inconsistent with your order, please contact us within 7 days. We will arrange for a return or exchange for you as soon as possible. Returned goods must remain in their original packaging and unused condition. Customized products and personalized engraved products are not eligible for return.

6. Do I need to bear the shipping cost for returns?
If the return is due to quality issues of the product itself or wrong shipment, we will bear the shipping cost. If a return is made due to personal reasons (such as incorrect color/size selection or changes in personal preferences), the return shipping cost shall be borne by the customer.

7. Can personalized customization be done?
Sure. We support engraving or style adjustments on some jewelry. You can contact us by email to explain your ideas. We will assess the feasibility and provide a customized quotation and time.

8. How should jewelry be maintained?
Handmade jewelry requires careful care

Avoid contact with perfume, cosmetics or strong acidic or alkaline substances;

When not in use, please store in a dry place and it is best to put it in the packaging box.

If silver jewelry shows signs of oxidation, it can be gently wiped with a silver polishing cloth to restore its luster.

Avoid frequent friction on gold-plated jewelry to extend the lifespan of the coating.

9. Is there any risk of allergic reactions?
Our jewelry is mainly made of 925 sterling silver, natural gemstones, natural shells and anti-allergy coatings, etc. Most customers will not have any problems wearing it. However, due to individual differences in constitution, if you have a history of special allergies, please contact us to inquire about the material details before purchasing.

Can an order be modified or cancelled after placing it?
If your order has not yet entered the production or shipping process, you can contact us to apply for modification or cancellation. Once production or shipment begins, it cannot be changed. Please make sure to confirm the information when placing your order.

11. How can I contact you?
You can contact us at order@moonlabjewelry.com

Contact us. We will reply to your question within 1-2 working days. You can also follow our social media accounts to get information on new products and events.

12. Why are some goods more expensive?
Each piece of Jewelry in Moonlab Jewelry is handmade, consuming a lot of time and effort, and using high-quality natural materials. Therefore, the price is higher than that of mass-produced jewelry. We believe that this uniqueness and dedication are precisely the values worth collecting and cherishing.

Moonlab Jewelry hopes that the above answers can help you better understand our products and services. If you have any other questions, please feel free to contact us at any time. We are more than happy to offer you assistance.